Shipping Policy

Shipping Policy – PurplessX.co

1. General Information

This Shipping Policy applies to all orders placed through our website purplessx.myshopify.com and is part of our Terms of Service.
By placing an order with us, you agree to the shipping conditions detailed below.

PurplessX.co

Email: purplessx.store@gmail.com

2. Processing Times

All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders, processing times may be extended. In this case, you will be contacted via email.

3. Shipping Times & Delivery Estimates

Shipping times vary depending on the destination.

Domestic Shipping (Spain)

  • Estimated delivery: 2–7 business days

  • International Shipping (if applicable)

    • Estimated delivery: 7–21 business days, depending on the destination and customs processing.

    Please note that delivery delays may occur due to:

    • High order volumes

    • Carrier delays

    • Customs inspections (for international shipments)

    4. Shipping Costs

    Shipping costs are calculated at checkout based on:

    • Order weight

    • Shipping method

    • Delivery destination

    All shipping fees will be displayed before completing your purchase.

  • 5. Order Tracking

    Once your order is shipped, you will receive a confirmation email that includes:

    • A shipping notification

    • Tracking number (if available)

    • A link to monitor your shipment's progress

    Not all shipping methods offer tracking.

    6. Incorrect Shipping Information

    Please ensure that all shipping details are correct before completing your order.
    PurplessX.co is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

    If you realize there is an error after placing your order, contact us immediately at purplessx.store@gmail.com.

    7. Customs, Duties & Taxes (International Orders)

      International shipments may be subject to customs duties, taxes, or fees imposed by        the destination country.

  • These charges are not included in our product prices or shipping fees.

  • Customers are responsible for any additional costs once the package enters their country.

  • PurplessX.co is not responsible for delays caused by customs.

8. Lost, Stolen, or Damaged Packages

PurplessX.co is not liable for:

  • Packages lost by the carrier

  • Packages stolen after delivery

  • Packages damaged in transit

If your package arrives damaged, contact the shipping carrier directly to file a claim.

We will assist you if necessary.

9. Delivery Issues

If your package shows as “delivered” but you have not received it:

  1. Check with neighbors or building management

  2. Verify the delivery address

  3. Contact the carrier for more details

If the carrier confirms delivery, we cannot issue refunds for missing packages.

10. Returns Due to Failed Delivery

If an order is returned because:

  • The address was incorrect

  • The package was unclaimed

  • The carrier could not deliver

The customer is responsible for:

  • Reshipping costs

  • Any additional fees charged by the carrier

Refunds for returned packages will exclude shipping costs.

11. Contact Information

For any shipping-related questions, contact us at:

PurplessX.co
Email: purplessx.store@gmail.com
Address: Mayans y Ciscar Num 3, Xeraco, Valencia