Return Policy
Return Policy
Our return policy lasts 30 days. If 30 days have passed since your purchase, we are unfortunately unable to offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Certain types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.
We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Non-returnable items include:
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Gift cards
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Downloadable software products
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Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
Partial refunds may be granted in the following situations:
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Books with obvious signs of use
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Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
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Any item not in its original condition, damaged, or missing parts for reasons not due to our error
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Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not received your refund yet, please:
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Check your bank account again.
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Contact your credit card company—processing times may vary.
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Contact your bank, as additional processing time may be required before the refund is posted.
If you have done all of this and still have not received your refund, please contact us at purplessx.store@gmail.com.
Sale Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at
purplessx.store@gmail.com and send your item to:
Mayans Y Ciscar Num 3,
Xeraco, V, 46770, Spain
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased—or if the gift giver had the order shipped to themselves to give to you later—we will send a refund to the gift giver, who will be informed of the return.
Shipping Returns
To return your product, you should mail it to:
Mayans Y Ciscar Num 3,
Xeraco, V, 46770, Spain
Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.